Company Information

1) Who is usedcable.com?

Usedcable.com is the on-line clearinghouse for pre-owned high performance audio and video cables of all types, and cable manufacturers' closeouts. This site is managed by The Cable Company, which was founded in 1989 as a clearinghouse for information on new audio cables, and home of The Cable
Library, a try -at-home cable evaluation service.

2) Can you help me match a cable to my components?

Our Cable Company staff is experienced in making cable recommendations based on the components being used. We are offering this same free consulting service to our usedcable.com customers. Tell us what equipment you have, and the price range for the cables you need, and we will suggest your best options from the used cable listing. Click here to submit a consultation request.

3) Is there a warranty on my purchases?

Yes. All products purchased from our company will be repaired or replaced at our option should they malfunction under normal use within one year of purchase.

In addition we offer a 30 day full value exchange policy should you be unhappy with your purchase for any reason. In this case the merchandise must be returned in original purchase condition. The full purchase price of the merchandise (not including freight) will be applied to any purchase of equal or greater value from usedcable.com, The Cable Company, or Ultra Systems, Inc.

The customer is responsible for the cost of round trip shipping in the case of all returns.

4) How am I charged for freight?

Freight for shipments within the continental US will be automatically
calculated based on the weight of products being purchased and your choiceof UPS standard service, 3 day air, 2 day air, or next day air services.

Here is our freight scale for shipments within the continental US:
UPS standard surface (or US Priority Mail): first pound, $5.95, each
additional pound, $1.25
UPS 3 day air: first pound, $8.95, each additional pound, $1.50
UPS 2 day air: first pound, $12.95, each additional pound, $1.75
UPS next day air: first pound, $18.95, each additional pound, $2.50

For shipments to Alaska and Hawaii, and shipments outside of the US, we
will calculate and charge freight based on your ship-to location and your
choice of Post Office or UPS Service.

5) Do you charge tax?

Unless you reside in Pennsylvania, we will not charge you for any taxes.
Purchasers with a Pennsylvania shipping address will be charged 6% state
sales tax. International purchasors may be subject to taxes in your
country of residence.

6) How can I make payment?

Most of our customers submit their credit card numbers through our
secure, encrypted order form. We accept VISA, Mastercard, American
Express/ Optimus, Discover, Diners Club, or JCB. If you prefer to
make other payment arrangements, please tell us your preferred
payment method.

7) Do you buy used cables and accept trade-ins?

Yes. To determine the value of your products for sale or exchange, please
complete special form: "Submit a Product for Sale to usedcable.com."
We will email back our offering price to
purchase your cables, or their value as an exchange.

8) Do you take requests?

If you are looking for a specific cable, which does not appear on our list,
please complete the "Product Request Form." We will
contact you when the cable becomes available.

9) How do I contact you?

To send an email, click here. To talk to a living human, call The Cable
Company and ask for the usedcable desk. Telephone 215-862-4870 (Mon. - Fri.
10-6 Eastern time). Fax: 215-862-4871, attn. usedcable desk.

International Purchasers

Overseas customers can take full advantage of the usedcable.com service. We generally ship by airmail or UPS air courier. You can specify your choice on the order form. Our order form does not
automatically calculate overseas freight cost, but we will email you back with the freight cost.

International purchases are free of all U.S. taxes. Local taxes are
for the account of the purchaser.

Our staff is experienced in making cable recommendations based on the components being used. Tell us what equipment you have, and the price range for the cables you need, and we will suggest your best options from the used cable listing. Click here to submit a consultation request.

Payment for purchases is in advance by credit card (VISA/Barclaycard, Mastercard/Access, American Express, Discover, Diners Club, or JCB). We can also accept payment by US$ bank draft or Bank Wire Transfer, but no Eurocheque please.

The purchase of the right audio cables can be the most cost effective improvement to most hi-fi systems. We can also provide you with a broad range of audio components and accessories ...just ask.